FREQUENTLY ASKED QUESTIONS
Providing Everything You Need
Do you accept commissions of original artwork or ceramics?
Yes! Please email me or chat to discuss your request.
I offer service for both personal paintings and ceramics orders.
Personal custom pieces may include names, dates, short phrases, or handwritten messages, depending on the product.
All custom orders are made to order and require additional production time.
How long does a custom order take?
Custom paintings and made-to-order ceramic pieces typically take 4-5 weeks to complete, depending on the item and current studio schedule. Ceramics require multiple stages and firings, so timelines cannot be rushed.
If you need something for a specific date, it’s always best to reach out before ordering.
Are the commissioned artworks the same price as the ones listed online?
No, commissions are priced slightly higher. They require extra materials and time due to additional creative processes, planning, and meetings with the buyer.
Do you accept custom Framed Print orders?
I accept custom framed print orders on a limited case-by-case basis. I normally drop a few Framed Print collections throughout the year! If you’d like to be notified, subscribe to my email list at the footer of this page.
Can I order a custom print size of your artwork?
All available prints come in the sizes are provided, If you need a specific size or orientation, contact and we may work to make that happen.
What does “made slowly, made by human” mean?
Please remember thst each of my art- painting or ceramic is fully made by me. My artworks are not mass-produced or rushed. I am a human, and my art migh have some imprefecction which i belive made them unique in their own way.
They’re designed to become part of your daily rituals, your home, and your memories, something you reach for year after year.
COMMISSIONS & CUSTOM
RETURNS
What Returns & Exchanges policy?
Each of my artwork is made with care and intention. Because of the nature of ceramics, all sales are final and we are unable to accept returns due to change of mind.
If your piece arrives damaged, please email violettavonraushenberger@gmail.com within 3 days of receiving your order so we can assist you accordingly. For production orders, full terms and conditions will be shared once your order is confirmed.
Thank you for choosing thoughtful artworks and slow-made ceramics. It means the world to me that something from myhands finds its way into your space.
Changes and Cancellations:
Please contact me within 24 hours of placing your order if you need to change, update, or cancel your order. Once a piece enters the making process, when it coems to ceramics cancellations are no longer possible.
SHIPPING
How long does delivery take?
I'm based in Bergamo, Italy and all orders ( apart from customers take 4-5 weeks to create and are sent out as soon as they’re ready) are ready to ship. They are carefully packaged and shipped from here, in a matter of 2-3 business days. Delivery time: with Italy 2-3 business days, with Europe with 4-7 business days. Outside Europe between 7-14 days. Please note the timeframes are an estimate, not a guarantee.
Do you ship internationally?
Yes! I ship to many different countries. If you don’t see your country, contact me prior to purchasing so that I may add your country to the list. Any additional border fees, duties, and handling fees are the responsibility of the buyer. Please be aware of your country’s taxes and fees applied to the purchase of international goods. If you would like to have your order insured, please contact after your order is placed.
Do I Need to Pay Import Fees and Taxes?
For customers outside of the EU, you may need to pay domestic import and tax fees. Each country has its regulations in this regard, so we recommend checking your domestic rules and regulations for more information. Please note that import and tax fees are not within my control.